Shipping policy

Order Processing and Shipping Time

  1. Order Processing: Your orders will be processed within 1-3 business days after payment confirmation.
  2. Shipping Time: The shipping time is 5-7 business days from the date your order is processed.
  3. Expedited Shipping Options: We offer expedited shipping options for an additional fee. You can choose these options during checkout.

Shipping Charges and Handling

  1. Standard Shipping: A flat shipping fee is applied to all standard shipments within the United States. The shipping fee is calculated based on the size and weight of your order.
  2. Free Shipping: We offer free shipping on orders over a certain amount. You can see the free shipping threshold and other details during checkout.
  3. International Shipping: Currently, we only ship within the United States. We are working on offering international shipping soon.

Tracking and Delivery

  1. Order Tracking: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order in real-time.
  2. Delivery Process: Standard delivery processes set by the shipping carrier apply. If you are not available at the time of delivery, the carrier may leave your package at the nearest facility or schedule a redelivery.

Returns and Exchanges

  1. Return Process: If you are not satisfied with your purchase, you can return your items within 30 days of receiving them. Items must be unused and in their original packaging.
  2. Exchanges: We offer free exchanges for defective or damaged items. Please contact our customer service for exchange requests.
  3. Return Shipping Fee: Return shipping fees are the responsibility of the customer. However, we will cover the shipping fee for defective or damaged items.

Customer Service

For any questions or concerns, please contact our customer service team. You can reach us via email or phone.